FAQ

YFor fully custom-made tiles, the feasibility of small orders depends on the design of the tile. Please send us a sketch of your desired tile and let us know the quantity and timeframe you desire. We will happily give you an assessment.
Delivery times of custom-made tiles depend highly on the design and order quantity. For a fully custom-made tile, common lead times are usually around 3 months, but there are also exceptions. Please send us a sketch of your desired tile and let us know the quantity and timeframe, so that we may give you an assessment.
Our standard production tiles (listed on the “sample tiles” page), are generally shipped within 2 ~ 4 days after payment is received (for Mosaic tiles, time to shipment can take a few days longer). Depending on the ordered quantity, it is possible that our stock is not sufficient. In that case we will let you know the actual lead time.
Naturally, a custom-made tile will cost more than a standard production tile. However, the price depends highly on the design and order quantity. The larger the quantity, the more competitive the price will be. Don’t hesitate to send us a sketch of your tile design and let us know the quantity and timeframe of your project. We will send you a cost estimation as soon as possible.
For the price of our standard production tiles on the “sample tiles” page, send us the tile number using the contact form and we will get back to you with a price as soon as possible.
Yes, we can ship by sea or by air. Don’t hesitate to contact us for more details.
You are very welcome to meet us at X’S Corporation head office in Tajimi City, Gifu Prefecture. Request a meeting via the contact form and we will get back to you as soon as possible.
Yes, the factories welcome visitors. Please contact us via the contact form. We will then organise a tour of the factories that suit the type and scale of your project.
We accept payments via bank transfer. If the total amount is less than 50,000 yen, we ask the sender to bear the bank remittance fees.